Returns & Refunds Policy

Returns & Refund Policy

First Coast Medical Supply, LLC | Return Policy

Last updated October 9, 2019

Thank you for your purchase. We hope you are enjoying our ReThink or other products purchased on our Site. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or exchange. Please see below for more information on our return policy.

Welcome to First Coast Medical and Dental Supply LLC ("us," "we," "our," "FCM," "First Coast Medical and Supply," or "Distributor"), a Web site focused on the sale of healthcare, and safety products ("Products") to businesses and other entities via the Internet. In order to help make our site ("Web site") a trustworthy and safe place to buy goods, all users ("you", "your" or "Subscriber") of our service are required to accept and comply with our Website Terms and Conditions, which includes acceptance of, and compliance with, all of the terms and conditions provided herein, as amended from time to time.

This Web site provides an Internet-based venue for the sale and purchase of Products distributed by First Coast Medical Supply and manufactured by First Coast Medical Supply, and other leading manufacturers and suppliers (our "Suppliers"). This Website Terms and Conditions explains the contractual agreement between you and us regarding your use of our Web site, as well as the terms and conditions applicable to your purchase of Products on our Web site (collectively, the "Terms of Use").

If you have any questions regarding First Coast Medical Supply Return/Refund Policy, please contact us at 1-904-460-2549.

Your use of the Web site signifies your legal and binding agreement to all the terms and conditions set forth in our Website Terms and Conditions in any privacy policy, as well as any other agreement related to your use of this Web site including, but not limited to, any terms and conditions of purchase.

First Coast Medical Supply can be contacted by mail at 140 North One Drive, Suite B St. Augustine, FL, 32095, Attention: Customer Experience Dept.; or by e-mail at [email protected]. The Web server on which this Web site is housed is owned and maintained by First Coast Medical and Dental Supply LLC.

Terms of our Return/Refund Policy are outlined below and apply to Our Web site also includes separate sections outlining our Shipping Policy and our Privacy Policy.

Return/Refund Policy

Incomplete Transactions and Cancellations of Orders.

  1. Termination Prior to Shipment. Subscriber may cancel an order prior to pick up by Designated Shipper at Supplier's shipping point. In such case, no payment will be due to Subcriber.
  2. Termination Subsequent to Shipment and Prior to Acceptance. Subsequent to pick up by the Designated Shipper, but prior to Acceptance of Products, as provided above, Subscriber may cancel an Order by contacting First Coast Medical Supply within the five (5) day Acceptance Period provided above. First Coast Medical Supply will provide Subscriber with disposition instructions, and will charge the Subscriber for shipping expenses and a 25% restocking fees.

Product Returns.

All returns, replacements, technical services and support shall be handled by Distributor's customer service organization as follows: Products described below may be returned to Distributor within 30 days for replacement or adjustment. To assure prompt handling, Subscriber must obtain a Return Goods Authorization Number ("RGA Number") from Distributor and reference this number on return shipping documents. Returns made without the RGA Number will be returned to Subscriber, freight collect. Distributor reserves the right to reverse any credit issued to Subscriber: (i) for any Product not returned after authorization and requested by Distributor; or, (ii) if, upon return, such Product is determined by Distributor not to be defective. Distributor will grant full credit for: (i) Products not supplied in accordance with Subscriber's orders; and, (ii) Products which are defective at the time of receipt by the Subscriber. Distributor will grant partial credit for Products ordered in error, with the exceptions noted below. Product returns for Products ordered in error are subject to a 25% restocking charge plus any applicable charges for necessary inspection, reworking or refurbishing, or for items not normally cataloged by Distributor. Hazardous materials authorized for return must be packed, labeled and shipped in accordance with DOT regulations governing transportation of hazardous materials and any other applicable requirements. Distributor will not grant credit for: (i) Products which have been discontinued; (ii) Products which are personalized or customized; (iii) Non-Distributor line products supplied to Subscriber as an accommodation, including, without limitation, third party purchases; (iv) Products not purchased from Distributor; (v) Refrigerated or temperature controlled Products; (vi) Products which are outdated, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new;, (vii) Reagents, diagnostics, or chemicals which have been opened; (viii) Products that have been shipped outside the United States; 

Special CBD Products Return Policy

All returns must be requested within thirty (30) days of the purchase date and accompanied by proof of purchase / receipt. All returned items must be unfinished [not more than 50% used or empty], included in the original product container, and with all original labels attached. Finished / completely used / empty products and containers are not acceptable as returns for refunds or exchanges

Product Warranty and Disclaimer.

Orders placed for Products on this Web site are subject only to the relevant manufacturer's standard commercial warranty terms in effect at the time of Order placement by Subscriber, which warranty terms shall be made available to Subscriber to the fullest extent possible through Distributor. We warrant only that the Products delivered shall conform substantially to the description of such Products as provided on our Web site. THIS WARRANTY IS EXCLUSIVE AND WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Your exclusive remedy against Distributor and any Supplier with respect to Products proved to our satisfaction to be defective or nonconforming shall be the replacement of such Product without charge or refund of the purchase price, upon the return of such Product in accordance with our instructions prior to Acceptance. IN NO EVENT SHALL DISTRIBUTOR, DISTRIBUTOR'S SUBSIDIARIES OR AFFILIATES, OR ANY SUPPLIER BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS), EVEN IF WE OR ANY OF OUR SUBSIDIARIES, AFFILIATES OR SUPPLIERS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. IF WE DELIVER CUSTOM GOODS FOR YOU BASED ON INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS YOU PROVIDE TO US, DISTRIBUTOR, OUR SUBSIDIARIES, AFFILIATES AND SUPPLIERS SHALL NOT BE LIABLE FOR THE LACK OF SUFFICIENCY, FITNESS FOR A PARTICULAR PURPOSE OR QUALITY OF THE GOODS TO THE EXTENT ATTRIBUTABLE TO SUCH INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS.


After receiving your return and evaluating the concern / condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at 904 460-2549 to arrange a refund or exchange. We will need these products to be sent back to us for quality assurance, use the address below to send us the products.

First Coast Medical Supply, LLC |

Attn: Returns


140 North One Dr. Suite B

St. Augustine, FL 32095

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


If you have any questions concerning our return policy, please contact us at:

904 -460-2549

[email protected]